Simply email our China Team at sales@hoiiy.com with your company details, product requirements, and estimated order volume. Our B2B team will respond within 2 business days with next steps.

HOIIY products are manufactured to international safety standards. Certifications available include CE, CB, and relevant regional compliance documentation. Please specify your target market when enquiring.

Yes. We offer full custom branding including logo placement, colour options, and bespoke packaging design. Our team will work with you from concept to production.

MOQ varies by product model and customization level. For standard wholesale orders, MOQ typically starts from 1000 units. For OEM/ODM projects, please contact us directly for a tailored quote.

Yes. HOIIY provides full OEM and ODM solutions for brands looking to develop custom air fryer products. We handle design, engineering, manufacturing, and quality assurance. Contact our China Team at sales@hoiiy.com to discuss your requirements.

Q: Can I get a tax invoice?

A: HOIIY is Singapore-registered but not GST-registered, so all invoices are non-GST.

• Individual orders — Non-GST invoice available on request.
• B2B orders (China Factory) — Commercial Invoice issued for customs and trade purposes.

For specific invoice requirements, please contact us before ordering.

We accept all major credit and debit cards (Visa, Mastercard, Amex), PayNow, GrabPay, and Shop Pay. All transactions are secured with SSL encryption.

Yes. We offer B2B wholesale pricing for corporate gifting, hospitality, and bulk orders. Contact us at sales@hoiiy.com with your requirements for a custom quote.

Orders can be modified or cancelled within 30 minutes of placement, before processing begins. Please email us immediately at support@hoiiy.com with your order number. Once dispatched, cancellations are no longer possible.

Yes. All components included in the original packaging — including the basket and crisper tray — are covered under the 12-month warranty against manufacturing defects. Damage from misuse or normal wear and tear is excluded.

Email us at support@hoiiy.com with your warranty certificate, order number, a description of the issue, and supporting photos and a short video. Our team will respond within 2 business days with next steps.

All HOIIY air fryers include a 12-month local warranty from the date of purchase, covering manufacturing defects. The warranty does not cover physical damage, water ingress, or faults from improper use.

Please photograph the damage and email us at support@hoiiy.com within 7 days of receipt. We will arrange a free replacement or full refund after assessment — no return shipping cost to you.

We accept returns within 7 days of delivery for unused, unopened items in original packaging. Items showing signs of use or missing accessories are not eligible. Visit our Returns Policy for the full process.

Yes. We deliver to all HDB flats, condominiums, and landed properties across Singapore. For condominiums with access restrictions, please ensure someone is available to receive the parcel or provide delivery instructions at checkout.

Yes. A tracking number will be emailed to you once your order has been dispatched. You can use this to monitor your delivery in real time via our courier's tracking portal.

We deliver to all residential and commercial addresses in mainland Singapore. Delivery to Sentosa is available. Restricted zones such as Jurong Island (industrial) may require additional arrangements — please contact us before ordering.

Standard delivery takes 3–5 business days. Express delivery (1–2 business days) is available at checkout. Orders above SGD 110 qualify for free standard shipping. See our Shipping & Returns page for full details.

We do not recommend using aluminium foil or parchment paper. Cooking directly in the coating-free glass pot and on the ceramic-coated bake tray is the healthiest and most effective way to use our appliance. All food contact parts are dishwasher safe for easy cleanup. For details, please refer to the instruction manual.

After each use, allow the unit to cool completely. Remove the glass pot and bake tray, then wash them with warm soapy water or place them in the dishwasher (top rack). Wipe the interior and exterior with a damp cloth. Never submerge the main unit in water. For details, please refer to the instruction manual.

Yes! HOIIY air fryers are great for baking. Use an oven-safe tin or silicone mould that fits inside the basket, reduce the temperature by about 10–20°C compared to a conventional oven, and check for doneness a few minutes early. For details, please refer to the instruction manual.

Taking the 8L Glass Air Fryer as an example — engineered to global CE, CB, RoHS, RF, EMC, and LFGB standards, your ultimate assurance for electrical safety and food-grade purity. Materials may vary by model; please refer to the individual product page or instruction manual for details.

Yes. HOIIY air fryers are optimised for cooking frozen foods directly. Simply add 3–5 minutes to the recommended cooking time and shake the basket halfway through for even results. For details, please refer to the instruction manual.

While HOIIY air fryers feature auto-shutoff and overheat protection, we recommend staying nearby during operation as a general kitchen safety practice. Never place the unit near flammable materials or in an enclosed cabinet. For details, please refer to the instruction manual.

We recommend using only HOIIY-approved accessories to ensure safe operation and to maintain your warranty. Third-party accessories may not fit correctly and could affect performance.

Please check individual product pages for the latest color options by model.

Every unit includes a printed instruction manual with quick-start guide and a recipe booklet featuring dishes from around the world. A full digital user manual is also available for download on our website.

Yes. All food-contact parts of the 8L Glass Air Fryer are dishwasher-safe, including the Zero-coated glass pot, the ceramic non-stick bake tray, and the silicone-coated non-stick partition plate. We recommend placing them on the top rack and using a gentle cycle to preserve the coating over time. For details, please refer to the instruction manual.

HOIIY air fryers are available in a wide range of capacities to suit every household — from compact 2L models perfect for individuals, all the way up to 12L units ideal for large families. We also offer a dedicated Pizza Edition designed for baking perfect pizzas at home. Check individual product pages for full specifications and recommended serving sizes.

Yes. Every HOIIY air fryer distributed in Singapore is fully certified with the local SAFETY Mark and fitted with a fused 3-pin plug. Beyond regional compliance, our products meet stringent international safety standards, including CB and CE certifications.